Performance management in healthcare : from key performance indicators to balanced scorecard / Bryan Bergeron.
By: Bergeron, Bryan P [author.].
Publisher: Boca Raton : Taylor & Francis, ©2018Edition: Second edition.Description: 255 pages.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781138104532 (paperback : alk. paper).Subject(s): Health services administration | Health facilities -- Personnel management | Medical personnel -- Rating of | Performance -- ManagementGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | RA971 .B43 2018 (Browse shelf) | Available | AU00000000014447 |
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| RA971 .A227 2017 ABC of clinical leadership / | RA971 .A825 2016 Lean six sigma for hospitals : simple steps to fast, affordable, flawless healthcare / | RA971 .B42 2013 Lean leadership for healthcare : approaches to lean transformation / | RA971 .B43 2018 Performance management in healthcare : from key performance indicators to balanced scorecard / | RA971 .B835 2016 Organizational behavior, theory, and design in health care / | RA971 .C335 2014 Cases in health care management / | RA971 .C34 2017 Cases in health services management / |
"A CRC title, part of the Taylor & Francis imprint, a member of the Taylor & Francis Group, the academic division of T&F Informa plc."
Includes bibliographical references and index.
Overview -- Performance management strategies -- Meaningful use -- Performance management cycle -- Key performance indicators -- Non-clinical indicators -- Clinical indicators -- Benchmarks -- Reporting -- Behavior change -- Statistics -- Appendix A. Healthcare quality organizations -- Appendix B. AHRQ quality indicators -- Appendix C. AHRQ toolkits -- Appendix D. AHRQ QI toolkit components -- Appendix E. AHRQ quality and disparities report measures -- Appendix F. AHRQ HEDIS measures for physicians -- Appendix G. OASIS-based outcomes measures -- Appendix H. OASIS-based process measures -- Appendix I. NHS England statistics -- Appendix J. Australian NSQHS standards.