Includes bibliographical references (pages 193-201) and index.

part 1. Framing design thinking in organizations: Thinking like a designer ; The adoption of design thinking -- part 2. The three tensions: The tension of inclusion ; The tension of disruption ; The tension of perception -- part 3. Reframing design thinking for your organization: Reframing design thinking -- Where to begin? : building your design thinking.

"The result of extensive international research with multinationals, governments and non-profits, Design Thinking at Work explores the challenges organizations face when developing creative strategies to innovate and solve problems. Noting how many organizations have embraced "design thinking" as a fresh approach to a fundamental problem, author David Dunne explores in this book how this approach can be applied in practice. Design thinkers constantly run headlong into challenges in bureaucratic and hostile cultures. Through compelling examples and stories from the field, Dunne explains the challenges they face, how the best organizations, including Procter & Gamble and the Australian Tax Office, are dealing with these challenges and what lessons can be distilled from their experiences. Essential reading for anyone interested in how design works in the real world, Design Thinking at Work challenges many of the wild claims that have been made for design thinking, while offering a way forward."--