Managing quality customer service
Martin, William B.
Managing quality customer service a practical guide for establishing a service operation / [electronic resource] : William B. Martin. - Los Altos, Calif. : Crisp, c1989. - viii, 94 p. : ill. - Fifty-Minute series . - Fifty-Minute series. .
Includes bibliographical references.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
0931961831
Customer relations.
Customer services--Management.
Electronic books.
HF5415.5 / .M37 1989eb
Managing quality customer service a practical guide for establishing a service operation / [electronic resource] : William B. Martin. - Los Altos, Calif. : Crisp, c1989. - viii, 94 p. : ill. - Fifty-Minute series . - Fifty-Minute series. .
Includes bibliographical references.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
0931961831
Customer relations.
Customer services--Management.
Electronic books.
HF5415.5 / .M37 1989eb