The human side of reference and information services in academic libraries :

Farmer, Lesley S. J.

The human side of reference and information services in academic libraries : Adding value in the digital world / Lesley S.J. Farmer. - Oxford [England] : Chandos Publishing, 2007. - 1 online resource (1 ebook (xxi, 134 pages)). - Chandos information professional series . - Chandos information professional series. .

Includes bibliographical references and index.

Technology impact on information needs and behaviours of the academic -- community -- Technology impact on reference and information services staffing -- Technology impact on reference resources -- Technology impact -- on packaging reference and information -- Technology impact on physical access to reference and information services -- Technology impact on intellectual access for reference and information services -- Technology impact on evaluating reference and information services.

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty.

9781780631004 1780631006


Academic libraries--Reference services.
Internet in library reference services.
Bibliothèques universitaires--Services de référence.
Internet dans les services de référence (Bibliothèques)
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Academic libraries--Reference services.
Internet in library reference services.
Wetenschappelijke bibliotheken.
Inlichtingenwerk (dienstverlening)
Handelen.
Wissenschaftliche Bibliothek--Auskunftsdienst--Aufsatzsammlung.
Auskunftsdienst--Wissenschaftliche Bibliothek--Aufsatzsammlung.


Electronic books.

Z675.U5

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