Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours
Stanton, Anne A.
Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours [electronic resource] / Teach yourself Microsoft Dynamics CRM 4 in 24 hours Anne Stanton. - Indianapolis, Ind. : Sams, c2010. - 1 online resource (xiii, 459 p.) : ill. - Sams teach yourself in 24 hours . - Sams teach yourself in 24 hours series. .
Description based on print version record. Includes index.
What is Microsoft Dynamics CRM? -- The basics : the CRM functionality vocabulary -- The business roadmap -- Infrastructure choices -- Security -- Managing leads -- The account in more detail -- The sales funnel -- Marketing campaigns -- Entering data as a salesperson -- Configuring your interaction with Microsoft Dynamics CRM -- Contacts and activity capture -- Emailing from Microsoft Dynamics CRM -- World mail merge -- Outlook integration -- Workflow : creating simple workflow -- Support management -- Contracts, cases, tickets, and capturing time -- Scheduling -- Utilizing the power of Microsoft Excel with CRM data -- Reporting -- Integration to the other applications -- Microsoft Dynamics CRM utilities you can add -- Microsoft Dynamics CRM as a development framework.
9780768689754 0768689759
CL0500000065 Safari Books Online
Microsoft CRM.
Customer relations--Data processing.
Relationship marketing.
Management information systems.
Electronic books.
Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours [electronic resource] / Teach yourself Microsoft Dynamics CRM 4 in 24 hours Anne Stanton. - Indianapolis, Ind. : Sams, c2010. - 1 online resource (xiii, 459 p.) : ill. - Sams teach yourself in 24 hours . - Sams teach yourself in 24 hours series. .
Description based on print version record. Includes index.
What is Microsoft Dynamics CRM? -- The basics : the CRM functionality vocabulary -- The business roadmap -- Infrastructure choices -- Security -- Managing leads -- The account in more detail -- The sales funnel -- Marketing campaigns -- Entering data as a salesperson -- Configuring your interaction with Microsoft Dynamics CRM -- Contacts and activity capture -- Emailing from Microsoft Dynamics CRM -- World mail merge -- Outlook integration -- Workflow : creating simple workflow -- Support management -- Contracts, cases, tickets, and capturing time -- Scheduling -- Utilizing the power of Microsoft Excel with CRM data -- Reporting -- Integration to the other applications -- Microsoft Dynamics CRM utilities you can add -- Microsoft Dynamics CRM as a development framework.
9780768689754 0768689759
CL0500000065 Safari Books Online
Microsoft CRM.
Customer relations--Data processing.
Relationship marketing.
Management information systems.
Electronic books.