High tech, high touch [electronic resource] : library customer service through technology / Lynn Jurewicz and Todd Cutler.
Publication details: Chicago : American Library Association, 2003.Description: viii, 142 p. : illISBN:- 0838908608
- 9780838908600
- 025.5/24 21
- Z674.75.I58 J87 2003eb

Includes bibliographical references (p. 135-137) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.