Successful service design for telecommunications [electronic resource] : a comprehensive guide to design and implementation / Sauming Pang.
Publication details: Chichester, U.K. : John Wiley & Sons, 2009.Description: xvi, 343 p. : illISBN:- 0470753935 (cloth)
- 9780470753934 (cloth)
- 621.382068/5 22
- TK5101 .P29 2009eb

Includes bibliographical references (p. [335]-336) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.