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Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.

By: Contributor(s): Publisher: Ely, Cambridgeshire : IT Governance Publishing, 2013Description: 1 online resource (175 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781849284868 (e-book)
  • 9781849283830
Subject(s): Genre/Form: DDC classification:
  • 658.4/013 23
LOC classification:
  • HF5549.5.P37 M35 2013eb
Online resources:
Item type: eBooks
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Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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