Practical plans for difficult conversations in medicine : strategies that work in breaking bad news / Robert Buckman.
By: Buckman, Rob.
Baltimore : Johns Hopkins University Press, 2010Description: xiii, 143 p. : ill. ; 24 cm. + 1 DVD (4 3/4 in.).ISBN: 9780801895586 (pbk. : alk. paper).Subject(s): Physician and patient | Bad news | Interpersonal communication | Physician-Patient Relations | Communication | Physician's Role -- psychology | Truth DisclosureGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | R727.3 .B835 2010 (Browse shelf) | Available | AU0000000005713 |
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| R727.3 .A23 2018 ABC of clinical communication / | R727.3 B62 2018 Doctor / | R727.3 .B83 1992 How to break bad news : a guide for health care professionals / | R727.3 .B835 2010 Practical plans for difficult conversations in medicine : strategies that work in breaking bad news / | R727.3 .B85 2016 Person-centred health care : balancing the welfare of clinicians and patients / | R727.3 .C375 2013 The nature of healing the modern practice of medicine / | R727.3 .C665 2016 Communication the Cleveland Clinic way : how to drive a relationship-centered strategy for exceptional patient experience / |
Includes bibliographical references and index.
Some "can't go wrong" tips -- Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol -- Managing conflict and escalation : the HARD protocol -- Giving information effectively : the SAFER protocol -- Some particularly difficult conversations -- Conclusion : putting it all together and making a difference in communication.
System requirements: Standard DVD player or on your computer with Microsoft Windows 98, 2000, XP, Vista, 7 or later operating system or an Apple Mac OS 8.1 or later operating system, with the following minimum system requirements: P3 700 MHz processor, 128 MB of RAM, 100 MB of free hard disk space, 102x768 screen resolution, DVD-ROM drive. Some computers with Windows XP may require an MPEG decoder.