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Listening for what matters : avoiding contextual errors in health care / by Saul J. Weiner, Alan Schwartz.

By: Weiner, Saul J [author.].
Contributor(s): Schwartz, Alan, 1970- [author.].
Publisher: New York, NY : Oxford University Press, [2016]Description: xxiii, 213 pages ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780190228996.Subject(s): Medical errors -- Prevention | Physician and patient | Medical errors -- Prevention | Physician and patient | Communication | Physician-Patient Relations | Attitude of Health Personnel | Medical Errors -- prevention & controlGenre/Form: Print books.DDC classification: 610.289
Contents:
Observing the problem -- Measuring the problem -- The problem is everywhere -- What we hear that physicians don't -- Causes -- Better teaching, better doctors -- Is lasting change possible? -- What we can't measure that matters -- Bringing context back into care.
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Includes bibliographical references and index.

Observing the problem -- Measuring the problem -- The problem is everywhere -- What we hear that physicians don't -- Causes -- Better teaching, better doctors -- Is lasting change possible? -- What we can't measure that matters -- Bringing context back into care.

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