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Dealing with difficult people / Roy Lilley.

By: Lilley, Roy C.
Publisher: Philadelphia, PA : Kogan Page Ltd., 2013Edition: Second edition.Description: xiv, 146 pages ; 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780749466947.Subject(s): Psychology, Industrial | Interpersonal conflict | Problem employeesGenre/Form: Print books.DDC classification: 650.1/3
Contents:
About this book -- A short course in human relations -- A quick guide to the seven classically difficult types : or how to sound like -- An expert in the time it takes to drink a cup of coffee -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaints : we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- Dealing with conflict: 10 steps to cooling it -- And, finally, finally-- -- References -- Further reading.
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Current location Call number Status Date due Barcode Item holds
On Shelf HF5548.8 .L493 2013 (Browse shelf) Available AU0000000005662
Total holds: 0

Includes bibliographical references (page [147]) (page [149]).

About this book -- A short course in human relations -- A quick guide to the seven classically difficult types : or how to sound like -- An expert in the time it takes to drink a cup of coffee -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaints : we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- Dealing with conflict: 10 steps to cooling it -- And, finally, finally-- -- References -- Further reading.

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