Communication skills for pharmacists : building relationships, improving patient care / Bruce A. Berger.
By: Berger, Bruce A.
Contributor(s): American Pharmacists Association.
Publisher: Washington, DC : American Pharmacists Association, c2009Edition: 3rd ed.Description: 254 pages 23 cm.ISBN: 9781582121321 (alk. paper).Uniform titles: U. S. pharmacist. Subject(s): Communication in pharmacy | Pharmacist and patient | Pharmacists | Professional-Patient Relations | CommunicationGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | RS56 .B474 2009 (Browse shelf) | Available | AU0000000007331 |
"The chapters in this book are articles that were originally published in U.S. Pharmacist"--Acknowledgments.
Includes bibliographical references and index.
Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues -- Affect the relationship -- Cultural competence -- Communicating on sensitive topics -- Kimberly braxton lloyd and bruce a. berger -- Communicating with patients who have literacy limitations.