Includes bibliographical references and index

The user experience : an under-exploited opportunity / Doug Eastman -- Ongoing change : developing sustainment / Ronnie Bower Jr. -- EMR benefits don't come in a box : why structured innovation is to realize strategic EMR value / Doug Thompson -- Using EMR data to improve clinical protocols, outcomes and patient safety / H. Lester Reed -- Using the EMR to achieve operational excellence through "lean" thinking / James Hereford -- Platform for innovation, Part I, Maximizing the EMR / Michael Blum -- EMR adoption model stage 7 lessons / John Hoyt -- Interoperability : enabling healthcare data sharing / Wes Rishel -- Business intelligence reporting and analytics : tools, resources, and governance / Richard F. Gibson -- The future of information security in healthcare / David Finn -- Staffing IT for a post-live EMR world / J. Scott Joslyn and Brian T. Malec -- The brave new world of fee for value reimbursement / Mike Davis -- Health information exchange case study : implementing a multi-community-hospital set of solutions on a budget / Alan Smith and Jeff Cobb -- Bellin Health : a model for population health / Pete Knox, Jacquelyn Hunt, Brad Wozney, James Jerzak, Kathy Kerscher -- Patient portals : enabling participatory medicine / Jan Oldenburg -- Platform for innovation, Part II, New technologies and applications / Michael Blum