What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
By: Heskett, James L.
Contributor(s): Sasser, W. Earl | Schlesinger, Leonard A.
Publisher: Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]Edition: First edition.Description: viii, 275 pages : illustrations ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781626565845 (hardcover).Subject(s): Customer services | Service industries -- ManagementGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | HF5415.5 .H474 2015 (Browse shelf) | Available | AU00000000010282 |
Total holds: 0
Includes bibliographical references (pages 247-258) and index.