Service is front stage : positioning services for value advantage / James Teboul.
By: Teboul, James.
Series: INSEAD business press: Houndmills [England] ; New York : Palgrave Macmillan, ©2016Description: xi, 161 p. : ill. ; 25 cm.ISBN: 9781349282494.Subject(s): Customer services -- Management | Service industries -- Management | Total quality managementGenre/Form: Print books.Online resources: Table of contents only| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | HF5415.5 .T43 2016 (Browse shelf) | Available | AU00000000011126 |
Total holds: 0
Includes bibliographical references (p. 146-149) and index.