The DNA of customer experience : how emotions drive value / Colin Shaw
By: Shaw, Colin.
Basingstoke : Palgrave Macmillan, ©2016Description: xx, 166 p. : ill. ; 24 cm.ISBN: 9781349352371 (pbk.).Subject(s): Customer relations | EmotionsGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | HF5415.5 .S532 2016 (Browse shelf) | Available | AU00000000011526 |
Total holds: 0
Includes bibliographical references and index