Interaction design for complex problem solving : developing useful and usable software / Barbara Mirel.

By:

Mirel, Barbara

Contributor(s):

ScienceDirect eBooks

2004Description: 1 online resource (xliii, 397 pages) : color illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780080508955
0080508952
9781558608313
1558608311

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Print version:: Interaction design for complex problem solving.LOC classification:

QA76.9.H85 M57 2004eb

Online resources:

Click here to access online

Contents:

What makes complex problem solving complex? -- Usefulness : focusing on inquiry patterns, task landscapes, and core activities -- Filling in the gaps : integrating usefulness into user-centered design -- Keeping the system up and running -- Getting IT right -- Criteria, constraints, and choices : Optimizing the mix in merchandising -- Design Strategies and Choices for optimizing the mix -- Decision-making in complex systems of patient care -- Designing for usefulness across cases -- Next steps : politics and positioning of usefulness.

Action note:

digitized 2010 HathiTrust Digital Library committed to preserve

Summary: Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need. This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries. In depth case studies ranging from IT troubleshooting to marketing analysis to risk assessments in healthcare show exactly where and what goes wrong in real world activities and how to improve them. Presents a system and framework for analyzing complex work and takes the mystery out of eliciting patterns of work and their meanings. Offers new perspectives for support and new design strategies for building the right models into programs so that they effectively address users' dynamic work. Allows designers to turn findings into useful designs for problems that require users to create new knowledge but with no one right answer and with many methods of reaching solutions.

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eBooks

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Includes bibliographical references and index.

Print version record.

Use copy Restrictions unspecified star MiAaHDL

Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need. This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries. In depth case studies ranging from IT troubleshooting to marketing analysis to risk assessments in healthcare show exactly where and what goes wrong in real world activities and how to improve them. Presents a system and framework for analyzing complex work and takes the mystery out of eliciting patterns of work and their meanings. Offers new perspectives for support and new design strategies for building the right models into programs so that they effectively address users' dynamic work. Allows designers to turn findings into useful designs for problems that require users to create new knowledge but with no one right answer and with many methods of reaching solutions.

Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL

Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL

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