Includes bibliographical references (pages 329-335) and index.

Print version record.

PART 1:THE FOUNDATIONS OF QUALITY -- Chapter 1:Quality and Operational Excellence -- Chapter 2:History of Quality Movement -- Chapter 3:Scope of Tools and Techniques -- Part1:Questions and exercises -- PART 2:TOOLS -- Chapters 4 to 8Introduction -- Chapter 5Tools for Measurement -- Chapter 6Tools for Analysis -- Chapter 7Tools for Improvement -- Chapter 8Tools for Control -- Part 2:Questions and exercises -- PART 3: TECHNIQUES -- Chapter 9Quantitative Techniques -- Chapter 10Qualitative Techniques -- Part 3:Questions and exercises -- PART 4: IMPLEMENTATION -- Chapter 11Making it Happen -- Chapter 12Case Studies -- Part 4:Questions and exercises -- Appendix 1Management Models -- Appendix 2Introduction to Statistics -- Appendix 3Random number table -- Appendix 4Answer to numeric questions.

This is a comprehensive, user-friendly and hands-on book that is a single source of reference of tools and techniques for all quality practitioners. Implementing Six Sigma and Lean covers the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. This book provides guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes. Case studies are included that encoura.

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