Print version record.

Includes bibliographical references and index.

Cover; Web 2.0 Knowledge Technologies and the Enterprise: Smarter, lighter and cheaper; Copyright; Contents; Preface; List of figures and tables; About the author; 1 Introduction; The reason for the book; The structure of the book; The basic idea of the book; Notes; 2 Web 2.0 tools and context; Web 2.0 -- the concept; Blogs; Wikis; Social tagging; RSS; Social networking; Semantic web; Mashups; Combining Web 2.0 tools into a system for work; Notes; 3 The modern business environment; Mobilising knowledge assets; Generational change; The loss of baby boomer knowledge; Network dynamics.

The power of the crowdGlobalisation; The information economy; Innovation; Fragmentation of business processes; The increase in individual contracting; Consumerisation; Dynamic business models; Changes in managerial style; Regulation and governance; Conclusion; Notes; 4 From purpose to space; Encyclopaedia spaces; Advisory spaces; Group spaces; Collaboration spaces; Learning spaces; Partner spaces; Social spaces; Departure spaces; Arrival spaces; Programme spaces; Personal spaces; Innovation spaces; Workflow spaces; Customer spaces; The elements of space; Spaces of spaces; Conclusion; Notes.

5 From space to functionAgency and responsibility; A taxonomy of knowledge in organisations; Flow and function; Information design; Conclusion; Notes; 6 From function to use; Organisational memory: storing knowledge; Transactive memory systems: finding and retrieving knowledge; Social constructivism: building knowledge; Institutional theory: influencing organisational behaviour; Critical theory: the role of power; Social identity theory: guiding individual behaviour; Conclusion; Notes; 7 Putting it together; Define the space; Define the business case for the space.

Define the knowledge types for the spaceDefine the flows within the space; Define the transactive memory arising from the flows; Understand and address the institutions which influence adoption; Power and participation; Analyse the social groups; Notes; 8 Conclusion; Appendix: A case study; The company; The story; Case study discussion; Note; Glossary of Web 2.0 terms; Glossary of terms from social theory; Bibliography; Index.

Whilst enterprise technology departments have been steadily building their information and knowledge management portfolios, the Internet has generated new sets of tools and capabilities which provide opportunities and challenges for improving and enriching knowledge work. This book fills the gap between strategy and technology by focussing upon the functional capabilities of Web 2.0 in corporate environments and matching these to specific types of information requirement and behaviour. It takes a resource based view of the firm: why and how can the knowledge capabilities and information assets.

Safari Books Online Safari Tech Books Online

Elsevier ScienceDirect All Books