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Quality and the academic library : reviewing, assessing and enhancing service provision / edited by Jeremy Atkinson.

Contributor(s): Series: Chandos information professional seriesPublisher: Cambridge, MA : Chandos Publishing, an imprint of Elsevier, 2016Description: 1 online resourceContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9780081001349
  • 0081001347
Subject(s): Genre/Form: Additional physical formats: Print version:: Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision.LOC classification:
  • Z675.U5
Online resources:
Contents:
Title page; Table of Contents; Copyright; Dedication; List of Contributors; About the Editor; Acknowledgements; Section I: Introduction; Chapter 1. Introduction; References; Section II: Quality, Universities and Their Libraries; Chapter 2. Quality, Universities and Their Libraries: An Overview; Abstract; Case Studies; References; Chapter 3. The Institutional HE Quality Perspective; Abstract; Internal Measures; Surveys; Other Mechanisms; Quality Assurance Agency; Impact; References; Chapter 4. Academic Libraries and Quality Reviews Within the United Kingdom; Abstract; Principles.
Reviewing Higher EducationThe Quality Code; Perceptions from the Academic Library Community; Evidence of Good Practice and Recommendations for Improvement; Conclusions; References; Chapter 5. Self and Peer Assessment at Maynooth University Library; Abstract; Context; Elements in the Quality Review process; Peer Review Report and Quality Improvement Plan 2010; Outcomes; Conclusion; Section III: Reviews of Library Services; Chapter 6. Reviews of Library Services: An Overview; Abstract; Reviews of the Overall Service; References; Chapter 7. Review of the Cardiff University Health Library Service.
AbstractRationale; Aims and Objectives; Methods; Outcomes; How the Report was Used; Impact; Conclusions; References; Chapter 8. Review of Learning Resources, Regent's College London (Now Regent's University London); Abstract; Introduction, Rationale and Context; Methodology; Outcomes; Use of the Review; Impact; Conclusions; Section IV: Academic Libraries and Student Support; Chapter 9. Academic Libraries and Student Support: An Overview; Abstract; Background; Standards, Monitoring and Evaluation; Student Lifecycle; New and Innovative Services; Student Engagement and Patron-Driven Acquisition.
Removing Barriers and Reaching OutCase Studies and Further Reading; References; Chapter 10. The National Student Survey: The University of Sheffield Library; Abstract; Introduction; A Brief History of Surveys at Sheffield; The Library Response; Next Steps; The NSS and the Developing Quality Management Agenda; Lessons for the Future; References; Chapter 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects; Abstract; Introduction; User Involvement in Service Design Processes; Methodology.
The Recruitment of Lead UsersThe Codesign Process; The Effect of User Involvement; The Implications of Codesign for Service Implementation and Operation; Discussion; Conclusion and Limitations; References; Chapter 12. The Development and Review of Library Customer Service Quality at Loughborough University Library; Abstract; Background and the Retail Approach; Recruitment; Library Values; Development of Staff Skills Through Training; Investors in People (IIP) and Customer Service Excellence (CSE); External and Internal Validation; The Benefits and Challenges of Our Plan; The Future.
Item type: eBooks
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Online resource; title from PDF title page (EBSCO, viewed March 30, 2016).

Includes bibliographical references and index.

Title page; Table of Contents; Copyright; Dedication; List of Contributors; About the Editor; Acknowledgements; Section I: Introduction; Chapter 1. Introduction; References; Section II: Quality, Universities and Their Libraries; Chapter 2. Quality, Universities and Their Libraries: An Overview; Abstract; Case Studies; References; Chapter 3. The Institutional HE Quality Perspective; Abstract; Internal Measures; Surveys; Other Mechanisms; Quality Assurance Agency; Impact; References; Chapter 4. Academic Libraries and Quality Reviews Within the United Kingdom; Abstract; Principles.

Reviewing Higher EducationThe Quality Code; Perceptions from the Academic Library Community; Evidence of Good Practice and Recommendations for Improvement; Conclusions; References; Chapter 5. Self and Peer Assessment at Maynooth University Library; Abstract; Context; Elements in the Quality Review process; Peer Review Report and Quality Improvement Plan 2010; Outcomes; Conclusion; Section III: Reviews of Library Services; Chapter 6. Reviews of Library Services: An Overview; Abstract; Reviews of the Overall Service; References; Chapter 7. Review of the Cardiff University Health Library Service.

AbstractRationale; Aims and Objectives; Methods; Outcomes; How the Report was Used; Impact; Conclusions; References; Chapter 8. Review of Learning Resources, Regent's College London (Now Regent's University London); Abstract; Introduction, Rationale and Context; Methodology; Outcomes; Use of the Review; Impact; Conclusions; Section IV: Academic Libraries and Student Support; Chapter 9. Academic Libraries and Student Support: An Overview; Abstract; Background; Standards, Monitoring and Evaluation; Student Lifecycle; New and Innovative Services; Student Engagement and Patron-Driven Acquisition.

Removing Barriers and Reaching OutCase Studies and Further Reading; References; Chapter 10. The National Student Survey: The University of Sheffield Library; Abstract; Introduction; A Brief History of Surveys at Sheffield; The Library Response; Next Steps; The NSS and the Developing Quality Management Agenda; Lessons for the Future; References; Chapter 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects; Abstract; Introduction; User Involvement in Service Design Processes; Methodology.

The Recruitment of Lead UsersThe Codesign Process; The Effect of User Involvement; The Implications of Codesign for Service Implementation and Operation; Discussion; Conclusion and Limitations; References; Chapter 12. The Development and Review of Library Customer Service Quality at Loughborough University Library; Abstract; Background and the Retail Approach; Recruitment; Library Values; Development of Staff Skills Through Training; Investors in People (IIP) and Customer Service Excellence (CSE); External and Internal Validation; The Benefits and Challenges of Our Plan; The Future.

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