Quality customer service [electronic resource] : how to win with the customer / William B. Martin.
Series: Fifty-Minute seriesc2001Edition: 4th edDescription: viii, 110 p. : ill. ; 26 cmSubject(s): Genre/Form: Additional physical formats: No titleDDC classification:- 658.8/12 21
- HF5415.5 .M17 2001
- Available also in a print edition.

Includes bibliographical references (p. 107).
Available also in a print edition.
Electronic reproduction. Boston, MA : Safari, 2001. Available via World Wide Web.
Mode of access: World Wide Web.
Made available through: Safari Books Online, LLC.