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Delta : training and engagement on the front line / by Gamification Co.

By:

GSummit (2014 : San Francisco, Calif.)

Contributor(s):

Publisher: [Place of publication not identified] : FORA.tv, 2014Description: 1 online resource (1 streaming video file (26 min., 33 sec.)) : digital, sound, colorContent type:

two-dimensional moving image

Media type:

computer
video

Carrier type:

online resource

Other title:

Training and engagement on the front line

Subject(s):

Genre/Form:

Electronic books.

LOC classification:

HF5549.5.T7

Online resources:

Click here to access online

Presenter, Ponch Orendain.Summary: "Do you want to change the way your call center employees are engaged? Is your training boring and outdated? Do your employees moan when they are training? Learn how the Reservations and Sales division at Delta Air Lines developed a game to address these items. Ready, Set, Jet is the travel game for front line reservation representatives; focusing on job knowledge, customer service and selling skills. In this session, you'll hear how Delta designed and developed the first level of the game in 6 months and included aspects of social gaming, achievements and rewards and learning. And hear what's on the horizon."--Resource description page.

Item type:

eBooks

Average rating: 0.0 (0 votes)

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Title notes ( 3 )

No physical items for this record

Title from resource description page (Safari, viewed January 29, 2016).

Presenter, Ponch Orendain.

"Do you want to change the way your call center employees are engaged? Is your training boring and outdated? Do your employees moan when they are training? Learn how the Reservations and Sales division at Delta Air Lines developed a game to address these items. Ready, Set, Jet is the travel game for front line reservation representatives; focusing on job knowledge, customer service and selling skills. In this session, you'll hear how Delta designed and developed the first level of the game in 6 months and included aspects of social gaming, achievements and rewards and learning. And hear what's on the horizon."--Resource description page.