Walking the walk [electronic resource] : having your customers love you / Robert Brunner, Stewart Emery, Russ Hall.
Series: FTPress Delivers elementsc2010Description: 1 online resource ([12] p.)ISBN:- 9780132476454
- 0132476452

Cover title.
Excerpted from: Do You Matter? / by Robert Brunner and Stewart Emery. Cf. resource description page (viewed March 3, 2010).
Includes bibliographical references.