Includes bibliographical references and index.

Cover -- Title Page -- Copyright Page -- Contents -- Foreword -- Preface -- 1. Introduction to Six Sigma -- What Is Six Sigma? -- Evolution of the Six Sigma Fundamentals -- What Is Sigma? -- Essentials of the Six Sigma Methodology -- Focus on Engaging People and Changing Processes -- Not Only Statistics, but Cultural Changes -- Six Sigma Is Not . . . -- Manager’s Checklist for Chapter 1 -- 2. Defining Quality and Measuring Performance -- Start with Your Customers -- Understand Your Processes -- Determine Your Metrics -- The Essential Six Sigma Formula -- Quality and Metrics, First and Last -- Manager’s Checklist for Chapter 2 -- 3. The Right Way to Implement Six Sigma -- Six Sigma: The Early Years and Implementation Flaws -- A More Realistic Approach to Six Sigma -- Readying the Organization -- Key Players -- Executive Leaders and Champions -- Champions -- Master Black Belts -- Black Belts -- Green Belts -- Communicate! -- Train! -- Infrastructure -- What to Expect from Outside Consultants -- Getting Started: The Dos -- Getting Started: The Don’ts -- Executive Overview of DMAIC -- Manager’s Checklist for Chapter 3 -- 4. Define Phase -- Define Phase Activities -- Define the Phase-Gate Review -- Summary -- Manager’s Checklist for Chapter 4 -- 5. Measure Phase -- Purposes of the Measure Phase -- Measure Phase Activities -- Step 1. Map the Process in Detail -- Step 2. Create a YX Matrix -- Step 3. Perform a Failure Modes and Effects Analysis (FMEA) -- Step 4. Conduct a Measurement System Analysis (MSA) -- Step 5. Determine Process Capability -- Z Scores and Sigma Shift -- Measure Phase-Gate Review -- Manager’s Checklist for Chapter 5 -- 6. Analyze Phase -- Analyze Phase Activities -- Analyze Phase Tools -- Ascertain and Prioritize Vital Few Causes of Variation -- Transform the Gaps into Improvement Projects -- Review the Project with the Champion -- Conduct an Analyze Phase-Gate Review -- Manager’s Checklist for Chapter 6 -- 7. Improve Phase -- Improve Phase Activities -- Improve Phase Tools -- Correlation -- Regression Analysis -- Design of Experiments -- Planning the Experiment (DOE) -- Conducting the Experiment -- Running the Experiment -- Analyzing the Experiment Results -- Review the Project with the Champion -- Conduct an Improve Phase-Gate Review -- Manager’s Checklist for Chapter 7 -- 8. Control Phase -- Control Phase Steps and Tools -- Control Plan -- Statistical Process Control -- Control Charts -- Contingency Plans for Out-of-Control Conditions -- Minimizing the Potential for Problems—Mistake Proofing -- Plan for Transfer to Process Owners -- Communication Plans -- Review the Project with the Champion -- Conduct a Control Phase-Gate Review -- Control Phase Deliverables -- Summary -- Manager’s Checklist for Chapter 8 -- 9. How to Sustain Six Sigma -- Basic Infrastructure Requirements -- Communication Plan -- Company Culture -- Company Cycles -- Reinforcement and Control -- Manager’s Checklist for Chapter 9 -- 10. Six Sigma Proof Positive -- Real Final Reports -- Case Studies -- Training Agendas -- Design for Six Sigma -- The End ... and the Beginning -- Manager’s Checklist for Chapter 10 -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Y -- Z.

Also available in print edition.

Electronic reproduction. New York, N.Y. : McGraw Hill, 2015. Mode of access: World Wide Web. System requirements: Web browser. Access may be restricted to users at subscribing institutions.

Mode of access: Internet via World Wide Web.

In English.

Description based on e-Publication PDF.