BCOM9 / Carol Lehman, Debbie Dufrene, Robyn Walker.
By: Lehman, Carol [author.].
Contributor(s): Dufrene, Debbie [author.] | Walker, Robyn [author.].
Publisher: Boston, MA. : Cengage learning, ©2018Edition: Student edition.Description: viii, 327, [64] pages : colour illustrations ; 28 cm.Content type: text | still image Media type: unmediated Carrier type: volumeISBN: 9781337116848.Other title: BCOM 9.Subject(s): Business communication | Business report writing | Commercial correspondence | Business communication | Business report writing | Commercial correspondenceGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | HF5718 .L44 2018 (Browse shelf) | Available | AU00000000013572 |
Published in 2017.
Includes bibliographical references and index.
pt. 1 Communication Foundations -- 1. Establishing a Framework for Business Communication ations -- 2. Focusing on Interpersonal and Group Communication -- pt. 2 Communication Analysis -- 3. Planning and Decision Making -- 4. Preparing Written Messages -- pt. 3 Communication Through Voice, Electronic, and Written Messages -- 5. Communicating Electronically -- 6. Delivering Good- and Neutral-News Messages -- 7. Delivering Bad-News Messages -- 8. Delivering Persuasive Messages.
pt. 4 Communication Through Reports and Business Presentations -- 9. Understanding the Report Process and Research Methods -- 10. Managing Data and Using Graphics -- 11. Organizing and Preparing Reports and Proposals -- 12. Designing and Delivering Business Presentations -- pt. 5 Communication for Employment -- 13. Preparing Resumes and Application Messages -- 14. Interviewing for a Job and Preparing Employment Messages.
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