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Dealing with difficult people : fast, effective strategies for handling problem people / Roy Lilley.

By: Lilley, Roy C [author.].
Series: Creating success series.Publisher: New York : Kogan Page Ltd, ©2019Edition: 4th Edition.Description: viii, 160 pages : illustrations ; 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780749486419 (pbk.).Subject(s): Psychology, Industrial | Interpersonal conflict | Problem employeesGenre/Form: Print books.
Contents:
A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don¿t change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally-- -- Further reading -- References.
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Current location Call number Status Date due Barcode Item holds
On Shelf HF5548.8 .L493 2019 (Browse shelf) Available AU00000000015002
Total holds: 0

Revised edition of the author's Dealing with difficult people, 2016.

Includes bibliographical references.

A short course in human relations -- The seven classic difficult types -- Dealing with difficult bosses -- Dealing with difficult colleagues -- Dealing with difficult staff -- Massaging the egoist -- Handling aggressive people -- Dealing with laziness -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Morale and attitude -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaint s: we love them -- E-difficult@yourplace -- Social networking -- If things don¿t change they'll stay the same -- A fast-track guide to conflict and how to handle it -- And, finally, finally-- -- Further reading -- References.

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