Critical conversations in healthcare : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy.
By: Clancy, Cheri [author.].
Contributor(s): Sigma Theta Tau International [issuing body.].
Publisher: Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, ©2018Edition: Second edition.Description: 300 p.Content type: text Media type: computer Carrier type: online resourceISBN: 9781945157929 (PDF ebook); 9781945157905 (softcover : alk. paper).Uniform titles: Critical conversations Subject(s): Nurse-Patient Relations | Communication | Interprofessional RelationsGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | RT82 .C53 2019 (Browse shelf) | Available | AU00000000015556 |
Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014.
Includes bibliographical references and index.
The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior.