Includes bibliographical references and index.

Machine generated contents note: -- PartI The Context for Health Care Communications in an Evolving Health Care System Chapter1 Evolution of Health Care Delivery and Implications for Health Providers Chapter2 Technological Advances Have Changed the Way Health Professionals and Patients Communicate Chapter3 Problems in Access to and Availability of Health Care Intimately Linked to Patient-Provider Communications PartII Foundations for Understanding Communications in Health Care Chapter4 Principles of Human Communication Chapter5 The Nature of Therapeutic Communications Chapter6 Cultural Similarities and Differences and Communication PartIII Critical Competencies in Therapeutic Communications Chapter7 The Pervasive Role of Empathy, Confirmation, and Compassion Chapter8 Communications That Contribute to Trust and Mistrust of Providers Chapter9 The Art and Skillful Use of Questions Chapter10 Therapeutic Use of Silence and Pauses Chapter11 The Impact of Self-Disclosures Chapter12 The Proper Placement of Advisement Chapter13 Reflections and Interpretations Chapter14 The Judicious Use of Confrontations, Orders, and Commands PartIV Communications to Ensure Comprehensive and Continuous Patient-Centered Care under Challenging Circumstances Chapter15 Communicating with Patients with Low Health Literacy Chapter16 Communicating with Patients Who Have Chronic and/or Life Threatening Illness Chapter17 Communicating with Patients and Families in Crisis Chapter18 Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses PartV Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies Chapter19 Communications Within and Across Health Care Provider Groups Chapter20 Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies Chapter21 Family Dynamics and Communications with Patients' Significant Others PartVI Ethics and Communications in Health Care Chapter22 Patient's Rights to Informed Choice and Consent in Health Care Decision Making Chapter23 The Privileged Nature of Patient- Provider Communications: Issues of Confidentiality, Anonymity, and Privacy PartVII Transforming Health Care through Changing Patient Behaviors and Systems of Care Chapter24 Transforming Health Care through Changing Patient Behaviors and Systems of Care Chapter25 Altering Systems of Care to Enhance Health Care Communications PartVIII Evidence Supports the Importance of Effective Communications Chapter26 Bringing Health Provider Communication to the Patient, Not Patient to Provider Chapter27 Communications to Promote Behavior Change Chapter28 Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care Chapter29 Communications for Advance Care Planning.

"Communication Skills for the Health Care Professional addresses the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well. The Third Edition is a thorough revision that features many new chapters while also combining other chapters for a text that can be used in a single semester course. Features: Provides a psychosocial and physiologic contextual background for understanding sensual development and verbal and nonverbal expression. Teaches communication skills one at a time allowing for contiguous mastery over a set of therapeutic interventions. Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning."--