Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.
By: Frei, Frances.
Contributor(s): Morriss, Anne.
Boston, Mass. : Harvard Business Review Press, c2012Description: x, 247 p. : ill.; 24 cm.ISBN: 9781422133316 (alk. paper).Subject(s): Customer relations | Customer services | Service industries -- ManagementGenre/Form: Print books.DDC classification: 658.8/12
Contents:
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | HF5415.5 .F728 2012 (Browse shelf) | Available | AU0000000002075 |
Total holds: 0
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Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.