Includes bibliographical references (pages 443-451) and index..

The landscape for nurturing person- and family-centered care -- Overview and history of person- and family-centered care -- A patient's perspective on patient- and family-centered care -- Avoiding the dark sides of patient-centered care -- The "difficult patient reconceived -- A global view of person- and family-centered care -- Patient engagement -- Cultivating mindful and compassionate connections -- Hallmarks of a culture of patient- and family-centered care in the care setting -- Family systems theory -- Ethical dilemmas in person- and family-centered care -- Patient-centered care in the face of cultural conflict -- Special considerations of person- and family-centered care related to age -- Advocating for patients and families -- Using the techniques of mediation to promote person- and family-centered care -- Ethics consultation -- High-intensity situations that provoke conflict -- Working with abusive, bullying, or violent patients and families -- Narrative approaches to understanding patient and family perspectives -- Managing compassion fatigue, burnout, and moral distress -- Patient- and family-centered care and the interprofessional team -- Healing environments -- System change for patient- and family-centered care -- The role of leaders in assuring person- and family-centered care -- The call for a change to person- and family-centered care.