The customer-driven organization : employing the Kano model / by Lance B. Coleman.
By: Coleman, Lance B [author.].
Publisher: New York : Productivity Press, 2015Description: p. cm.Content type: still image | text Media type: unmediated Carrier type: volumeISBN: 1482217104 (pbk.); 9781482217100 (pbk.).Subject(s): Customer services | Manufacturing industries -- Customer servicesGenre/Form: Print books.| Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|
| On Shelf | HF5415.5 .C612 2015 (Browse shelf) | Available | AU0000000004531 |
Total holds: 0
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