Why are you writing? -- Business writing for today -- Quality matters -- Telling your story through social media -- Defining business English -- Writing English for global business -- E-mail and instant messaging -- Punctuation and grammar tips -- Writing tips for everyday business -- Common confusions and how to avoid them -- Letter writing

"Not only are good communication skills necessary to have in the workplace, but possessing a knowledge of business English is vital as well. Being able to succinctly deliver a message through the written word in reports, presentations, or even e-mail will reflect positively on an employee. However, the written English taught in universities and colleges can be very different from the language, tone, or format required in the business world, creating a challenge for both native and non-native English speakers. This updated second edition of How to Write Effective Business English contains more and new case studies to illustrate how communication contexts can vary in different organizations, practical worksheets and exercises, an expanded chapter on e-communications to include instant messaging, and a new chapter on effective social media writing"--Publisher's description