Jurewicz, Lynn. <br/><br/>
High tech, high touch  library customer service through technology /  [electronic resource] : 
Lynn Jurewicz and Todd Cutler. 
 - Chicago :  American Library Association,  2003. 
 - viii, 142 p. :  ill. 
<br/><br/>Includes bibliographical references (p. 135-137) and index. 
<br/><br/><br/>Electronic reproduction. <br/>Palo Alto, Calif. : <br/>ebrary, <br/>2009. <br/>Available via World Wide Web. <br/>Access may be limited to ebrary affiliated libraries. 
<br/><br/><label>ISBN: </label>0838908608 9780838908600 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Technological innovations.<br/>Libraries and the Internet.<br/>Library Web sites.<br/>Public services (Libraries)--Technological innovations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>Z674.75.I58  / J87 2003eb 
<br/><br/><label>Dewey Class. No.: </label>025.5/24