Are you being served? new tools for measuring service delivery - Amin, Samia, 1980-; Das, Jishnu; Goldstein, Markus P., 1970-; ebrary, Inc. (Washington, DC : The World Bank, 2008)
Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.
Includes bibliographical references and index.
Electronic reproduction.
Keywords: Educational surveys -- Developing countries; Health facilities -- Developing countries -- Quality control -- Measurement; Medical care -- Developing countries -- Quality control -- Measurement; Quality assurance -- Developing countries -- Measurement; Electronic books