00872cam a2200277 i 450000100090000000300070000900500170001600800410003301000170007402000180009104000280010904200270013705000250016410000210018924500930021026400670030330000290037033600260039933700280042533800270045350000280048065000280050865000250053665500240056126000090058518323291US-DLC20161026152321.0141002s2015    nyu           000 0 eng    a  2014038884  a9781781254691  aDLCbengcDLCerdadDLC  aAlfaisal Main Library 00aBF637.I48bC376 20151 aCaspersen, Dana.10aChanging the conversation :bthe 17 principles of conflict resolution /cDana Caspersen. 1aNew York, New York :bPenguin Books, A Joost Effers Bookc2015  axvii, 247 pages ;c24 cm  atextbtxt2rdacontent  aunmediatedbn2rdamedia  avolumebnc2rdacarrier  a"A Joost Elffers Book." 0aInterpersonal conflict. 0aConflict management. 02localaPrint books.  c2015