TY  - BOOK
AU  - Caspersen,Dana
TI  - Changing the conversation: the 17 principles of conflict resolution 
SN  - 9781781254691
AV  - BF637.I48 C376 2015
PY  - 2015///
CY  - New York, New York
PB  - Penguin Books, A Joost Effers Book
KW  - Interpersonal conflict
KW  - Conflict management
KW  - local
KW  - Print books
N1  - "A Joost Elffers Book."
ER  -