Fundamentals of total quality management process analysis and improvement - Dahlgaard, J. J.; Kristensen, Kai.; Kanji, Gopal K.; T&F eBooks (London : Taylor & Francis, 2002)
pt. 1. Fundamentals of total quality management -- pt. 2. Methods of total quality management -- pt. 3. Process management and improvement.
Includes bibliographical references and index.
Also available in print edition.
Mode of access: World Wide Web.
Keywords: Total quality management; Electronic books