Handbook of conflict management  [electronic resource] / 
edited by William J. Pammer, Jr., Jerri Killian. 
 - New York :  Marcel Dekker,  c2003. 
 - x, 272 p. :  ill., map. 
 - Public administration and public policy ;  104 .
 - Public administration and public policy ;  104. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><br/>Mode of access: World Wide Web. 
<br/><br/><label>ISBN: </label>9780203912171 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management--Handbooks, manuals, etc.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.