Total quality management in education - Sallis, Edward; T&F eBooks (Abingdon, Oxon : Routledge, 2002)
1. Basics -- 2. Quality -- 3. TQM -- 4. Gurus -- 5. Kitemarks -- 6. Organization -- 7. Leadership -- 8. Teamwork -- 9. Knowledge -- 10. Tools -- 11. Benchmarking -- 12. Measurement -- 13. Budgeting -- 14. Strategy -- 15. Framework -- 16. Self-assessment.
Includes bibliographical references and index.
Also available in print edition.
Electronic reproduction.
Keywords: School management and organization; Great Britain; Total quality management; Total quality management in education; Electronic books