The quality business quality issues and smaller firms - North, Julian; Blackburn, Robert A., 1957-; Curran, James; T&F eBooks (London ; New York : Routledge, 1998)
1. Small firms and quality management -- 2. Quality : definitions and conceptualisations -- 3. Researching quality in small firms : the methodological issues -- 4. Small firms and quality : a quantitative approach -- 5. Small firms and quality : owner-managers' strategies -- 6. Small firms and formal methods of quality control -- 7. A theorisation of quality management strategies in small firms.
Includes bibliographical references (p. [222]-228) and indexes.
Also available in print edition.
Electronic reproduction.
Keywords: Small business -- Management; Total quality management; Electronic books