Bridging differences effective intergroup communication / [electronic resource] :
William B. Gudykunst.
- 4th ed.
- Thousand Oaks, Calif. ; London : SAGE, c2004.
- 1 online resource (xvi, 425 p.)
Previous ed.: 1998.
Includes bibliographical references and index.
This fourth edition builds on the strengths of the previous editions and provides state-of-the-art knowledge about intergroup communication. It brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (cultures, ethnic groups, social classes).