@book{479304,
	author = {Franzosi, Roberto. and Sage eBooks},
	title = {Content analysis},
	publisher = {SAGE,},
	year = {2008.},
	series = {SAGE benchmarks in social research methods},
	address = {London :},
	url = {http://ezproxy.alfaisal.edu/login?url=http://sk.sagepub.com/navigator/content-analysis}
}