@book{480010,
	author = {Burtis, John Orville. and Turman, Paul D. and Sage eBooks},
	title = {Group communication pitfalls},
	publisher = {SAGE,},
	year = {c2006.},
	address = {Thousand Oaks, Calif. ;},
	url = {http://ezproxy.alfaisal.edu/login?url=http://sk.sagepub.com/books/group-communication-pitfalls}
}