@book{480581,
	author = {Ting-Toomey, Stella. and Oetzel, John G. and Sage eBooks},
	title = {Managing intercultural conflict effectively},
	publisher = {SAGE,},
	year = {c2001.},
	series = {Communicating effectively in multicultural contexts ;},
	address = {Thousand Oaks, Calif. ;},
	url = {http://ezproxy.alfaisal.edu/login?url=http://sk.sagepub.com/books/managing-intercultural-conflict-effectively}
}