Hollins, Bill. <br/><br/>
Managing service operations  design and implementation /  [electronic resource] : 
Bill Hollins and Sadie Shinkins. 
 - London :  SAGE,  2006. 
 - 1 online resource (xii, 299 p.) :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> Readers are introduced to the main differences between managing services to managing products & given a concise induction into the core principles of operations management. 
<br/><br/> Specialized. 
<br/><br/><label>ISBN: </label>9781446214220 (ebook) :  No price 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>TS155  / .H645 2006 
<br/><br/><label>Dewey Class. No.: </label>658