TY  - BOOK
AU  - Hollins,Bill
AU  - Shinkins,Sadie
ED  - Sage eBooks
TI  - Managing service operations: design and implementation 
SN  - 9781446214220 (ebook) :
AV  - TS155 .H645 2006
U1  - 658 23
PY  - 2006///
CY  - London
PB  - SAGE
KW  - Service industries
KW  - Management
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Specialized
N2  - Readers are introduced to the main differences between managing services to managing products & given a concise induction into the core principles of operations management
UR  - http://ezproxy.alfaisal.edu/login?url=http://sk.sagepub.com/books/managing-service-operations
ER  -