Ammons, David N. <br/><br/>
Municipal benchmarks  assessing local performance and establishing community standards /  [electronic resource] : 
David N. Ammons. 
 - 2nd ed. 
 - Thousand Oaks, Calif. ;  London :  SAGE,  c2001. 
 - 1 online resource (ix, 501 p.) :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport. 
<br/><br/> Specialized. 
<br/><br/><label>ISBN: </label>9781452233468 (ebook) :  No price 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Municipal services--Evaluation.--United States<br/>Municipal government--Evaluation.--United States<br/>Benchmarking (Managememt)--United States.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD4605  / .A667 2001 
<br/><br/><label>Dewey Class. No.: </label>352.32140973