@book{480949,
	author = {Avlonitis, George J. and Papastathopoulou, Paulina. and Sage eBooks},
	title = {Product and services management},
	publisher = {SAGE,},
	year = {c2006.},
	address = {London :},
	url = {http://ezproxy.alfaisal.edu/login?url=http://sk.sagepub.com/books/product-and-services-management}
}