@book{481704,
	author = {Oetzel, John G., and Sage eBooks},
	title = {The SAGE handbook of conflict communication :},
	publisher = {SAGE Publications,},
	year = {2013.},
	address = {Thousand Oaks :},
	edition = {Second edition.},
	note = {Previous edition issued in print: 2006.},
	url = {http://ezproxy.alfaisal.edu/login?url=http://sk.sagepub.com/reference/the-sage-handbook-of-conflict-communication-2e}
}