@book{483098,
	author = {Mortensen, C. David. and Ayres, Carter M. and Sage eBooks},
	title = {Miscommunication},
	publisher = {SAGE,},
	year = {1997.},
	address = {Thousand Oaks, CA :},
	url = {http://ezproxy.alfaisal.edu/login?url=http://sk.sagepub.com/books/miscommunication}
}